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Call Us Today!
(512) 377-2500
Call Us Today!
(512) 377-2500

FAQ

Some of the questions our staff is commonly asked are related to:
Payment
Insurance
Appointments/Forms
Medication Management
Services for Children
AD/HD and ADD
Hypnotherapy

We hope the explanations below help answer any questions you have. Please call our office for any other questions or to get more information about our services.

INSURANCE

WHICH INSURANCE PLANS DO YOU TAKE?
 
We understand how expensive mental health treatment can be, and have worked hard to get our providers on most major plans. We are considered in-network for approximately 20 insurance companies including PHCS, Unicare, Corphealth, and Texas True Choice. Often insurance companies use a different (or "carve-out") company for their mental health benefits, so it's always best to check to see if a provider is in-network for your plan. We are happy to assist you in checking your benefits to help you be informed about cost before starting treatment with us.
WHAT IF YOU'RE NOT ON MY INSURANCE?
 
Often individuals do not have mental health coverage, or have an insurance plan for which we are considered out-of-network. In those cases, we are able to offer fee-for-service treatment. Although we cannot know in advance exactly how often you will be seen, or what other services you will be doing, we make every attempt to let people know in advance what they can expect in terms of cost, so that they are better able to make decisions about and plan for their treatment.

PAYMENT

WHAT FORMS OF PAYMENT DO YOU TAKE?
 
We take cash and checks, and are pleased to be able to offer the option of paying by MasterCard, Visa, American Express, as well as debit card.

APPOINTMENTS?

WHAT ARE YOUR HOURS OF OPERATION?
Generally, our professional staff is available to see patients as early as 9:00 a.m. and as late as 6:30 p.m. on Monday through Friday. In some instances, we offer earlier or later appointments or even Saturday time slots.
HOW EARLY SHOULD I GET THERE?
New patients should arrive 30 minutes earlier than their appointment time to allow themselves time to complete our paperwork. Regular patients should arrive 10 minutes prior to their appointment to allow for any front desk traffic, scheduling, and billing issues to be taken care of. Patients not doing so may run into the start of their appointment, resulting in a shorter session.
New patients can download the more time consuming forms from our website and bring them into the office. This will help considerably in speeding up the new patient intake process. Please note that downloading and even filling out our forms from this site does not in any way constitute a patient relationship and is not a guarantee of acceptance to the practice.
           Patient Information              Social History

MEDICATION MANAGEMENT

WHY DO I HAVE TO BE IN THERAPY TO GET MEDICATION?
If you have decided to pursue medication, or it has been recommended that you do so, it is important you understand that it is our philosophy at APC that medication is a facet of mental health treatment, but not typically sufficient on its own.
We believe the mental health needs of our patients are best served by being treated medically in conjunction with therapy and other psychological services offered by our professional staff. We recognize the fact that this belief may not be shared by everyone and that some individuals may desire medical treatment/medication management only. We respect this and encourage people to seek out the services that best fit their needs, even if it is not within this practice. 

 CHILDREN

WHY DO THE PARENTS HAVE TO COME TO THE INITIAL VISIT WITHOUT THE CHILD?
It's hard for parents who want to get started helping their child to hear that they need to meet with the therapist alone for the first visit. There are many reasons we do this, all of which directly relate to helping your child get the best help they can. First, getting a complete background on your child and a feel for the issues at hand is imperative, as often children themselves won't (or won't be able) to articulate this themselves. In addition, although our intake personnel are well-trained, they are not therapists. Once an individual comes in for an appointment, it may become clear that there are other issues complicating their treatment. Additionally, even if there is a good fit between a child and a therapist, it is difficult to make therapy work unless there is also a good fit with that child's therapist. It can happen that, after an initial meeting, the therapist, the parents, or both may decide a different course or provider of treatment would be more beneficial. By setting up this initial meeting with the parents only, we avoid having a child feel rejected or hurt by any of these decisions or circumstances.
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You can discover more about a person in an hour of play than in a year of conversation.
​ -Plato
WHY USE PLAY THERAPY FOR CHILDREN?

Children When faced with difficult situations, adults are often at a loss to recognize and articulate their experiences. Children face this task with only a fraction of the experiences and expressive skills that adults have at their disposal. Children's natural way of expressing themselves is to play and act out their experiences and fears. Play therapy utilizes this and allows children to communicate and work through issues at their own pace. Careful observation and subtle guidance of the play allows for exploration and facilitation of resolutions, and building of methods to cope with life's problems.
There are many myths about hypnosis. Many people think of hypnosis as being asleep, unaware of their surroundings, or controlled by someone else. In reality, hypnosis is actually a relaxed, wakeful state of heightened awareness, done with the intent to promote greater self-control. Individuals must want to be hypnotized, and anyone can resist it at any time, even if he/she has been hypnotized before. People cannot be made to do things against their will or be controlled while hypnotized. Rather, the hypnotic state clears a path through the disorder and jumble of conscious thought and allows the more imaginative subconscious mind to be active. In this state, individuals are more open to new perspectives and can re-associate triggers with positive behaviors. While in this relaxed state, individuals are more willing to accept the things they want to change as reality, something that amplifies their goal-directed behavior. Individuals can learn to anchor this state of relaxation with some sort of physical cue so they may bring back this relaxed state at will on their own.
Hypnotherapy can be used for a variety of issues including:

REFERRAL FROM PHYSICIAN

WHY REFER OUT FOR PSYCHIATRIC MEDICATION?
We realize the importance of medication in the treatment of many emotional and mental illnesses. To facilitate comprehensive treatment, our medical director is available to provide psychopharmacological management in partnership with patients' primary care physicians.

Irwin Schussler, DO, FACN, is a board certified psychiatrist who, in addition to dealing with psychiatric issues, can provide assistance in ruling out non-psychiatric causes of symptoms (e.g., thyroid functioning in depression, etc.), referring back to primary care physicians for medical evaluation. In combination with our philosophy that medication management works best in conjunction with therapy, we hope to assure a holistic approach to patient care.
WHY HAVE SURGICAL/FERTILITY PATIENTS EVALUATED?

Psychological assessment can be used as a pre-surgical tool to help physicians determine the readiness of patients to undergo certain procedures. This type of assessment is useful for individuals needing spinal cord stimulators, spine surgery, or in any case in which a patient's psychological preparedness for surgery or his/her ability to cope during recovery is a concern.

​In addition to pre-surgical evaluations, we offer assessment specifically designed to assess psychological and emotional functioning in potential oocyte (egg) donors, surrogates, gestational carriers, and prospective parents involved in fertility procedures. Determinations and recommendations are made using criteria from The American Society for Reproductive Medicine.

Call Us Today At ♦ (512) 377-2500

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Address

Austin Psychiatric Consultants
1500 W 38th St Suite 53
Austin, TX 78731
Phone: (512) 377-2500
Fax: ( 512) 377 2501
Email: clangeapc@gmail.com